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All estimated repair costs are approximate and may change depending
upon the final diagnosis and completion of the job.
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All mobile phones, tablets, and other electronic devices accepted
for repair are handled at the customer's own risk.
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Devices with physical or liquid damage may or may not be returned in
the same condition after the repair process, as internal damage can
worsen during dismantling.
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Any spare parts replaced by Mobile Matrix that
develop a manufacturing or quality issue will be replaced within the
warranty period of up to 90 days from the date of repair.
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All replaced spare parts are covered under a warranty period of 90
days from the repair date.
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In case of any warranty-related issue with the replaced spare parts,
necessary action will be initiated within 48 hours.
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Customers are requested to back up all important data before
submitting their device for repair. Our engineers and technicians
are not responsible for data loss.
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SMR Infotech does not provide data recovery services. We only
provide hardware and software repair solutions.
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A revisit service charge of ₹499 will be
applicable. Warranty coverage is limited to the repaired or replaced
spare parts only.
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A service charge of ₹399 will apply if:
- The repair job cannot be completed.
- The estimated repair cost is not approved.
- The customer declines the repair for any reason.
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Mobile Matrix reserves the right to refuse service for any device if
repair is technically not feasible or spare parts are unavailable.
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Submission of the device for repair implies acceptance of these
Terms & Conditions.
